Try The World Reviews

Customer service was speedy and very polite!

Was told the problem was fixed and it wasn't. Ordered over two months ago and never received a thing. Was told I would be receiving a box soon, along with some other promised freebies, instead got a new charge.

We needed to contact them for a change in delivery dates. The contacted us immediately and secured other dates for delivery. We are very happy with their response.

I had a problem with missing a box for last month. Company was very prompt with reply and very accommodating and made up for delay by apologizing and giving me an extra box for next shipment.

Received a 3 month gift subscription at Xmas. It was great, always looked forward to seeing what goodies were in the next shipment. Enjoyed it so much, we subscribed on our own. Had a little glitch on a delivery, but company made it right!! Great people to work with!

This gift subscription has been a nightmare from the first month! I have to ask where the package is every month and, coincidentally, it's just been mailed! No way of tracking it online. Food items are subpar.

I recently didn't get an order from my subscription, even after giving it time. Our mail service is notorious for misdelivering packages, so I reached out to the Help Desk to see what they saw on their end. The agent found out that, due to a glitch in the system, one of my boxes didn't ship out when I was expecting it. She immediately ordered a replacement, made sure I was connected to the tracking system properly, and added a small "thank you" for my troubles. (Unnecessary, but welcomed.) I had a pleasant experience and was offered a quick solution with no hassle. Fantastic customer service and company! We're very happy with our subscription boxes.

We had a problem, and did not receive 2 shipments. Reached out to the company, and they identified what went wrong, and rectified it, even throwing in a little something extra for our trouble.

Nothing in this world is perfect, and mistakes and glitches happen. What really counts is the response to those mistakes and glitches.

Great customer service (and it's super fun to get a box of food surprises)!

Sorry, but, ZERO stars. I finally, received my 1st box, after 2 months. I am NOT impressed. I opened the box to find 2 smashed cupcakes, and oil leaking all over inside the box. I got 9 items. 5 of which were distributed by UNIVERSAL YUMS. ( A very nice, different, international subscription box, that I also recieve, and like a lot.) I wonder if UNIVERSAL YUMS is aware that this is happening. You better believe I will be telling them. Anyhow, while the items are from other countries, they were purchased in the US, from another company, and then they tried to act like it came from them, somewhere overseas. BTW, when I order things from UY, which I do often, it takes 4 to 5 days, from start to finish, to have it delivered. I believe they ship from CA, if I remember correctly. So anyhow, of the 5 items that I got from them, 2 of them were duplicates, so 5 items, only 3 unique items, and 2 of those were smashed. All of which I've had before, because they got them from Universal Yums, I have a subscription, and the snacks came from past boxes. I also recieived a packet of taco seasoning, distributed in CHICAGO, ILLINOIS, that I could have gone over to the the Dollar Store down the block and gotten. And I got a 12 oz. Bag of coffee, grown in MIAMI, FLORIDA, infused with KENTUCKY bourbon. So from 9 items, I actually, received only 2, yes TWO, unique items a can of pomegranate sparkling water, from South Africa. And a bottle of red Sichuan pepper oil, which i AM excited to try, but it leaked. Thankfully, not a whole lot, but it got oil all over the box, and the rest of the items. It says It's a product of China, but that it was bottled in GEORGIA. Other than the pomegranate soda, from South Africa, everything was either manufactured, or distributed in the US, so WHY did it take 2 months to receive? Also, while I was waiting for my 1st box, they've already taken 2 more payments out of my account, for the next 2 boxes. This is the absolute WORST box that I have ever tried, and I've tried a lot of them. You can bet this subscription will be getting cancelled IMMEDIATELY.

The boxes kept getting mailed to me and not my sister, the intended recipient. Snacks were not themed as promised and were nothing special. Poor customer service.